Withdrawal & Refund Policy

Withdrawal Policy

This Withdrawal Policy outlines the various types of withdrawal situations where a student can be withdrawn from Inspire Education Centre Pte Ltd (“INSPIRE” or “Centre”).

The purpose of this policy is to provide guidelines and procedures for the effective and efficient processing of all student withdrawal requests.

The Withdrawal Policy allows students to withdraw from the Centre, and for the Centre to withdraw students in accordance to the Suspension and Exclusion Policy and the stipulated Terms and Conditions of the Student Contract. The entire withdrawal process shall not take more than four (4) calendar weeks from the reception of the student’s request to informing the student of the withdrawal outcome in writing.

A parent/guardian’s written consent is required for withdrawal requests for all Students (below 21-years-old) in the Centre.

Course Withdrawal Application

1) All withdrawal applications have to be completed by submitting a hard copy of the withdrawal form.

2) All withdrawal forms have to be signed the by Student and/or Parents/Guardians (for Students below 21 years old).

3) Submit the Course Withdrawal Form at least ONE calendar month prior to the intended withdrawal date.

4) A Withdrawal Administrative Fee will be imposed for a Course Withdrawal application.

5) Subsequent instalment payments may be waived or adjusted only if the withdrawal or subject change request is made at least ONE calendar month before the next instalment is due.

6) Students/parents/guardians will be informed of approval/rejection within four (4) calendar weeks from the date the Course Withdrawal application is received.

7) Upon approval, students/parents/guardians will be served a letter confirming Course Withdrawal. Upon approval of Withdrawal, the Student Contract is deemed to be terminated.

8) If no official notice of a student’s approval is received by the student/parents/guardians, the student is still deemed as active and the student/parents/guardians are liable for the course fee as stated in the PEI-Student contract.

9) NS deferment/Transitlink Card for the withdrawn course shall be cancelled within seven (7) days of the date that the student’s enrolment at INSPIRE ceases.

10) Any refundable fees from the withdrawn course (according to the refund policy), excluding the Refund Administrative Fee, shall be refunded to the student/parents/guardians within seven (7) working days.

Withdrawal Terms and Conditions

A. Withdrawal Due to Non-Delivery of Course (Student Contract: Clause 2.1)

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

(i)         It does not commence the Course on the Course Commencement Date;

(ii)        It terminates the Course before the Course Commencement Date;

(iii)       It does not complete the Course by the Course Completion Date;

(iv)       It terminates the Course before the Course Completion Date;

(v)        It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or

(vi)       The Student’s Pass application is rejected by the Immigration and Checkpoints Authority (ICA).

(vii)      The Student fails to obtain approval from any other governmental organisations including, but not limited to: the Ministry of Education (MOE) and Ministry of Defence (Mindef), wherein such approvals are necessary for the Student to attend the Course.

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of prorated Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

B. Withdrawal Due to Other Reasons (Student Contract: Clause 2.2 / Terms and Conditions Clause 6)
In order to withdraw from the Course for any reason other than those stated in section A, the Parent/ Legal Guardian of the Student must withdraw the Student from INSPIRE by submitting a hard copy of the withdrawal form following the withdrawal deadline schedules. In the event the withdrawal is not in the prescribed format, INSPIRE shall at its absolute discretion have the right to reject any such withdrawals.

INSPIRE will, as soon as reasonably practicable upon receipt of the withdrawal request, arrange for the Student’s withdrawal process. A notice of withdrawal is not confirmed until the Admission team has acknowledged that this withdrawal notice has been received. No other confirmation, written or otherwise, will suffice. If the written withdrawal notice is delivered to the Centre during a Centre holiday it will be deemed received by the Centre on the first day in the session following the holiday.

C. Withdrawal During Cooling-Off Period (Student Contract: Clause 2.3)

INSPIRE will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties. The Student can withdraw from INSPIRE by submitting a hard copy of the withdrawal form within the cooling-off period, regardless of whether the Student has started the Course or not.

D. Withdrawal by the Centre of an Enrolment Offer (Student Contract: Terms and Conditions Clause 5)

The offer of the enrolment or the enrolment itself can be withdrawn or suspended or made subject to new terms and conditions if any of the following occurs:

(i) The Centre determines that there has been any breach of the Centre’s policies or procedures or the Terms and Conditions stipulated in the Student Contract, or that circumstances, as described in these Terms and Conditions, arise that entitle the Centre to exclude or remove a Student, or withdraw or suspend enrolment or make enrolment subject to new Terms and Conditions;

(ii) There has been a misrepresentation or inadequate disclosure about the prospective Student, including disclosure of the Student’s or parents’ / legal guardians’ nationality, citizenship, and visa status and subsequent changes thereof;

(iii) The Centre determines at any time that it cannot reasonably meet the child’s needs, this may include, without limitation, situations where the Centre was unable to interview the prospective Student fully before offering a place to the prospective Student (e.g. where the prospective Student was overseas) and subsequently determines it cannot meet the child’s needs.

(iv) If the Centre determines that the student has committed serious disciplinary misconduct or criminal offence. The Centre shall act in accordance with the Centre’s policy on discipline and exclusion in all such cases.

(v) If the Centre determines that the student/parent(s) / guardian(s) cause harassment, alarm or distress to another person at the Centre (be it students, staff, teachers or management) by using or making any threatening, abusive or insulting words or behaviour or communication or publishing such communication that identifies the Centre or persons related to the Centre.

If a Student’s existing enrolment is withdrawn, suspended, or made subject to new Terms and Conditions for any of the aforesaid reasons, this will be done pursuant to Centre policy.

E. Termination by the Centre due to Exclusion (Student Contract: Terms and Conditions Clause 13).

The Student’s enrolment can be withdrawn by the Centre if the Student has committed serious disciplinary misconduct or criminal offence. The Centre shall act in accordance with the Centre’s policy on discipline and exclusion in all such cases. Any refund is to be referred to the Refund Table in Schedule D.

F. Cancellation of Student Concession Card and NS Deferment

INSPIRE will take the notice of withdrawal of the Student as an instruction from the Parent/ Legal Guardian of the Student to cancel the student’s Concession Card and NS deferment (if applicable).

INSPIRE is obliged to lodge a cancellation for the student’s Concession Card with TransitLink and the CMPB for NS deferment within seven (7) days of the date that enrolment for a student at INSPIRE ceases.

In order for the INSPIRE to be able to proceed with the cancellation, and to ensure that all mandatory information is correct, the Parent / Legal Guardian of the Student must indicate in the withdrawal form both the last day of their course at INSPIRE and the reason(s) for withdrawal, failing which, the Centre reserves the right to determine the last day of the student’s course.

Refund Policy

The Refund Policy outlines the various types of withdrawal situations where a Student can obtain a refund.

The purpose of this policy is to provide guidelines and procedures for the efficient processing of all student refund requests.

Refund Application

• Student under 21 years of age need to obtain parental / guardian approval and signature before submitting the refund application form.
• Student will be informed of the refund outcome within 7 days of receipt of their Refund Application.
• Calculation of the refund amount will be explained to the student if the refund is approved.
• Course Application Fee, ICT Support Fee, Late Payment Fee, Late Entry Fee, and Administrative Fees are non-refundable.
• Any refund of fees, if eligible, shall be refunded to the student/parent/guardian within 7 working days.

Refund Terms and Conditions

A. Conditions for Refund

Refer to Student Contract clause 2.1 to 2.3 for Refund Policy (for conditions of refund), Schedule C (for non-refundable fees) and Schedule D (for Refund Table).

B. Refund for Withdrawal Due to Non-Delivery of Course (Student Contract Clause 2.1)

The PEI will notify the Student within three (3) working days upon knowledge of any of the following:

(i)  It does not commence the Course on the Course Commencement Date;

(ii)  It terminates the Course before the Course Commencement Date;

(iii) It does not complete the Course by the Course Completion Date;

(iv) It terminates the Course before the Course Completion Date;

(v) It has not ensured that the Student meets the course entry or matriculation requirement as set by the organisation stated in Schedule A within any stipulated timeline set by CPE; or

(vi) The Student’s Pass application is rejected by Immigration and Checkpoints Authority (ICA).

(vii) The Student fails to obtain any approvals from any other governmental organisations including but not limited to the Ministry of Education (MOE) and Ministry of Defence (Mindef), wherein the approvals are necessary for the Student to attend the Course.

The Student should be informed in writing of alternative study arrangements (if any), and also be entitled to a refund of the entire Course Fees and Miscellaneous Fees already paid should the Student decide to withdraw, within seven (7) working days of the above notice.

C. After expiry of 7-day cooling off period – Refund for Withdrawal Due to Other Reasons (Student Contract Clause 2.2)

If the Student withdraws from the Course for any reason other than those stated in Clause 2.1, the PEI will, within seven (7) working days of receiving the Student’s written notice of withdrawal, refund to the Student an amount based on the table in Schedule D (excluding the Refund Administrative Fee) upon receiving all relevant and required documentation and information.

D. New students during 7-day cooling period – Refund During Cooling-Off Period (Student Contract Clause 2.3)

– The PEI will provide the Student with a cooling-off period of seven (7) working days after the date that the Contract has been signed by both parties.

– The Student will be refunded the highest percentage (stated in Schedule D) of the fees already paid less refund administrative fee if the Student submits a written notice of withdrawal to the PEI within the cooling-off period, regardless of whether the Student has started the course or not.

E. Refund Table

F. Non-refundable fees

Non-refundable fees are marked as non-refundable and administrative fees that are non-refundable are denoted by ^.

Miscellaneous Fees

Miscellaneous Fees refer to any non-compulsory fees which the students pay only when applicable. Such fees are normally collected by the PEI when the need arises.

^ Administrative Fees are non-refundable.